Hydropool Hot Tub Reviews

A selection of Hydropool Hot Tub Reviews from our satisfied customers…

We can tell you all about the benefits of hydrotherapy and swimming. We can suggest ways for you to make the most of your Hydropool Hot Tub or SwimSpa. We can show you models at the shows we attend or in our showrooms.

Having said that, we know the best way of finding out more about something is by hearing it from real people who already use it.

That’s why we’ve put together this selection of Hydropool Hot Tub reviews for you.

Why Hydropool?

Our Mission
We’re the world’s first and only manufacturers of Self-Cleaning Hot Tubs and SwimSpas. From the beginning, we’ve been focused on delivering the highest standards in everything we do – from selecting the finest materials to build our models, developing the latest innovations and technologies and investing time in our customers to ensure an unparalleled service. As a sustainable company, we strive for eco-friendly practices helping us maintain our green credentials.
Our Philosophy
Modern life is exhausting – mentally and physically. Sometimes there just doesn’t seem to be enough hours in the day. It’s not always convenient to visit the gym after work to use their facilities. And often, spa facilities aren’t available late into the evening.

That’s why it’s more crucial than ever to make time to unwind and reward yourself with a rejuvenating Hot Tub or SwimSpa to restore vitality. We’re confident there’s a model to suit every lifestyle whether you fancy sharing that blissful serenity with friends, relaxing peacefully on your own or adding invigorating hydrotherapy into your exercise programme.

Our Promise
At HydroPool, we stay true to our word. When we say no obligations, we mean no obligations. So if you decide you need a little more time to consider things after your free site survey, take as long as you need.

Our highly experienced hydrotherapy experts are not only adept at recommending the best model for you personally, but they’re also genuinely good listeners giving you the peace of mind that every single aspect of the process is thoroughly considered and tailored to suit you.

What our customers are saying

I thought I would follow up with an email to say a heartfelt thank you to you, and your team, for the amazing service I have received from Hydropool. In particular I would like to mention Richard from the After Sales Team who has been so patient and skilled in his manner and handling of things, and the team of 4 that delivered the fantastic new tub (particularly Dermot who’s attention to detail has been superb). And my thanks to you too. Thank you for making this dream a reality: I love my hot tub and use it daily. Hydropool is a first class company that has an outstanding product and people working to keep it so.
Annie Nadin, Hydropool Customer
Professional service and staff were more than happy to offer expert advice to help me make the right decision. Would definitely recommend.
Jamie Wilcock, Hydropool Customer
Very professional service. Have recommended to many friends who have agreed with me and done the same. Very happy.
Charlie Arden-Brown, Hydropool Customer
All the guys were really brilliant and helpful, thank you.
Chantel Payne, Hydropool Customer
Very helpful professional friendly service, would definitely recommend this company.
Madeline Nixon, Hydropool Customer
Clear explanation, friendly service.
Rachel Brown, Hydropool Customer
Very smooth installation, very well explained, nice guys to deal with, we are very satisfied with the service provided by Hydropool. Ourselves, family and friends have all been enjoying our spa.
Jane Reynolds, Hydropool Customer
I walked in out of interest and walked out having purchased a hot tub for my home. I always liked the idea of having one but never really understood the costs and maintenance. I was greeted by the excellent floor staff who were able to answer my questions and suggest a tub that suited my needs. I have already recommended them to my friends and would definitely suggest them to anyone looking for their own tub.
Chris Eyres, Hydropool Customer
Great install team.
Belinda Wallis, Hydropool Customer
Excellent company and very helpful staff. They went above and beyond to find us exactly what we were after. Wouldn’t shop anywhere else!
Jonny James, Hydropool Customer
Very efficient.
Paul Carter, Hydropool Customer
Firstly I would like to say how impressed I was by the time and patience given to me during my visit. I had no idea there was so much choice, but luckily the young man,James, was on hand to impart his knowledge and make the whole experience a truly delightful one! I should have purchased one years ago.
Claire Latreille, Hydropool Customer
Great installation. Guys were really helpful.
Mike Lucas, Hydropool Customer
Efficient and friendly chaps. Explained everything clearly. Highly recommend. Thanks.
Jake & Sarah Tame, Hydropool Customer
Thanks very much.
David Overman, Hydropool Customer
Great experience visiting the Hydopool branch, was greeted by James who showed me the range of pools and best one for me. Was offered free water test and pools were very clean! Recommend!!
H. Bates, Hydropool Customer
Helpful friendly staff, good knowledge base for everything hot tub and all consumables available.
Sheila Partridge, Hydropool Customer
Fantastic. Terrific. Inspirational.
Becky Hemingway, Hydropool Customer
First class fitting by two very helpful and informative men. Thank you very much.
Jane Scholes, Hydropool Customer
Excellent customer service. The staff were knowledgeable and friendly which made the overall experience enjoyable, would definitely recommend.
Connor Tucker, Hydropool Customer
Friendly helpful staff with good knowledge on everything they I needed to know.
Kyle Phillips, Hydropool Customer
First class customer service. Highly recommended.
Jake Jephson, Hydropool Customer
Great product, provided with all the information by salesman James Harris, very helpful.
Ben Raven, Hydropool Customer
Fantastic service. Great value for money. Brilliant communication. Would highly recommend.
T. Rey, Hydropool Customer
I spoke to a Mr James Harris last week to get a feel for my first hot tub in terms of cost. James provided me with all the information I required and also gave details on products I didn’t know where produced that could benifit me and my family. James was very help and understanding of my requirements, I would highly recommend him.
Lewis Clayton, Hydropool Customer
Excellent service and good attitude Friendly and lots patience to understand what we need Would recommend this company to anyone Thank you.
Robin Guest, Hydropool Customer
Thanks to Hydropool for a great professional service and a fab product.
Bear Grylls, Hydropool Customer
This was the best thing we have ever bought. We went to the Ideal Home Exhibition in 2015 and saw this very reasonably priced hot tub and just had to order one. Used it all through the summer and will be using it through the winter, especially over the Christmas period. The service has been excellent both at the show and afterwards. Thank you to everyone at Hydropool for your help.
Michelle Kean, Hydropool Customer
Great place. Perfect service from staff. All round great experience.
Danny Butlin, Hydropool Customer
Great Product, and communication! Very happy.
Rupert Fisk, Hydropool Customer
First class service! Highly recommended!
Oliver Gatland, Hydropool Customer
Beyond happy at the helpful advice given to me before purchasing my model 395 hot tub by Will. He and Dan also assisted me via telephone and visits when the written word did not answer my questions. Thanks to you both and the rest of your team.
Ann Inward, Hydropool Customer
All we can say is a massive thank you, to Will in particular as he helped us make the right choice and also helped massively with special steps for my wife. Thank you and I can honestly say the whole process from start to finish was excellent. Jim and Mel Gear.
Jim Gear, Hydropool Customer
The service I received from Julia Quirk has been exemplary she is a very valuable asset to the company.
Cathy Sears, Hydropool Customer
Excellent sales advice at a competitive price. Delivery and commissioning was very smooth. Training on how to use and service the hot tub was good. Would certainly recommend Hydropool UK to others.
John Moffatt, Hydropool Customer
Fantastic company, excellent service, highly recommend.
Charlie Bullock, Hydropool Customer
Exceptional service, was greeted in a very professional and friendly manner. Looked at Hot Springs tubs but after finding out all about hydropools self clean tubs my mind was made!
John Baker, Hydropool Customer
I walked into the Felbridge showroom with very little knowledge and understanding on what it was I looking into purchasing, I was approached by a very polite young man called josh who talked me through the different types of hot tubs and found the perfect spa suitable to my needs. Josh took me as far as he could go and handed me over to a senior member of staff who gave me a deal that I just couldn’t say no too. I was made to feel so very welcome and I cannot fault the company. 5*+++
Nico Zhuber, Hydropool Customer
Over the moon with my serenity hot tub, customer service was second to none. Any queries or worries were all put to bed by the professionalism from Steve on sales through to tony on instalation. Well done guys, fantastic job!
Amy Smith, Hydropool Customer
Very pleased with my hot tub, as a family we are thoroughly enjoying it, it has brought us all together. Would highly recommend hydropool, very professional and efficient.
Carol Smith, Hydropool Customer
We were very pleased with the service we received from Hydropool, beginning with John at the sales centre. He gave us excellent advice and in the appropriate level of detail (no ‘sales’ talk). This made our choice of purchase very easy. Following this we were impressed with the team that carried out the installation. The timing was great and the ‘how to use’ demonstrations really useful. I would strongly recommend Hydropool. Thanks to all those involved.
Tony Adams, Hydropool Customer
Repeat customer – Happy to purchase another Self Cleaning Hot Tub from Portsmouth Hydropool, Impressed again with their in depth knowledge and NO pressure selling, a joy once again. Took delivery last week. To John “sales Manager” who I dealt with and his team there my thanks. Recommended you to all my friends and to anyone reading this you won’t go wrong visiting them. Regards and my thanks.
Lleyton Hussey, Hydropool Customer
As an experinaced swimmer and coach we were looking for a self contained swim spa that could not only deliver the perfect swim for us all but also be cost effective and self cleaning to save daily cleaning and up keep. The 14FX Trainer we tried under John’s guidance was perfect, we decided on the 17FX Trainer in the end to maximise the swim area for us all. Portsmouth Hydropool were professional in every way with the delivery of factual information and no pressure selling. HIGHLY recommended to you all.
Sebastian Humpfry, Hydropool Customer
Over the moon with my new hot tub, had it about a week and everyone loves it. The customer service was great on the phone and in the shop wouldn’t think twice about coming back to buy another hot tub.
Garry Widlock, Hydropool Customer
Excellent, friendly service from Jonathan – knowledgeable but not pushy. Understood and responded to our needs and target.
Helen Somerton, Hydropool Customer


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